Contact information
Contact Information
We want every customer to feel supported before and after a purchase. For order questions, delivery concerns, return requests, damaged items, or product guidance, please contact our customer care team.
Customer support email
Email: themiulife@outlook.com
Please include your order number when contacting us about an existing order. For damaged, incorrect, or missing items, include photos of the item, shipping carton, shipping label, and all packaging materials so we can review the issue quickly.
Response time
Customer care is available Monday-Friday, excluding major holidays. Most messages receive a response within 1-2 business days. Messages sent during weekends, holidays, product launches, or high-volume sale periods may take slightly longer.
Best way to contact us
Email is the best way to reach us because it allows our team to review your order details, photos, tracking information, and return history in one place. Please avoid sending multiple separate messages about the same issue, as this may slow down our response time.
Before contacting us
- For shipping questions, please check your tracking link first. Tracking may take up to 48 hours to update after dispatch.
- For address changes, contact us within 12 hours of placing your order.
- For damage or delivery issues, contact us within 48 hours of delivery.
- For returns, contact us within 14 days of delivery and wait for approval before shipping anything back.